The Ingo Brunken GmbH strives to make its online shop kaelte-klima-brunken.de and the services offered accessible in accordance with the German Accessibility Strengthening Act (BFSG) and Directive (EU) 2019/882.

1. Status of Technical Implementation

We are continuously working to meet the criteria of WCAG 2.1 (Level AA) to ensure a smooth shopping experience for all users.

For individual support, we have integrated the app AG Accessibility (EAA ADA WCAG). Visitors can adjust the display to their personal needs via the corresponding icon on our page, for example by:

• Adjusting contrasts and color schemes.

• Scaling font size.

• Highlighting links and interactive elements.

2. Accessibility of Our Services (Installation)

For our customers in Wiefelstede and beyond, we offer professional installation services. To ensure these are accessible to everyone, we observe the following standards:

• Alternative communication: Installation booking and detailed arrangements are traditionally done by phone. For people with hearing or speech impairments, we offer the entire process and consultation equally through our digital interface at e_commerce@kaelte-klima-brunken.de.

• Information: We describe our installation processes clearly and structured to increase comprehensibility.

3. Reporting Barriers (Feedback Contact)

Digital accessibility is an ongoing process. Should you encounter any obstacles or have suggestions on kaelte-klima-brunken.de, please contact us:

Ingo Brunken GmbH 
Stahlstraße 6
26215 Wiefelstede

E-Mail: e_commerce@kaelte-klima-brunken.de

4. Conciliation Procedure

If the answers from the contact mentioned above are unsatisfactory, you can contact the responsible conciliation body according to the German Disability Equality Act to achieve an out-of-court settlement of the conflict.